Warranty
Lifetime Warranty
Dream Eco Store offers a lifetime warranty in the United States on all of its digging tools. That includes Hand Tools, Stainless Steel Digging Tools, and Carbon Steel Digging Tools.
Lifetime Warranty. warrants this product will remain fit for use for its intended purposes during normal residential use for as long as the original consumer purchaser owns the product. Dream Eco Storedoes not warrant that this product will survive abuse or commercial use. Proof of purchase (original sales receipt) may be required by Dream Eco Store at its sole discretion with all warranty claims. In no event shall the liability of Dream Eco Store exceed the purchase or replacement price of the product.
We offer the following limited lifetime guarantee on our Watering Tools, Cutting Tools and our Pond Cleaning Tools:
Limited Lifetime Warranty. warrants this product to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns the product. Proof of purchase (original sales receipt) may be provided to Dream Eco Store at its sole discretion with all warranty claims. In no event shall the liability of Dream Eco Store exceed the purchase or replacement price of the product.
Non-U.S. Warranty. Dream Eco Store cannot directly warranty its products outside of the United States. If you purchased a product outside of the U.S. and believe it is defective, please contact the retailer from whom you purchased the product for warranty claims and policies.
If you believe that you have a warranty claim, contact Dream Eco Store, at Customer Support. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include a copy of your original invoice. For more information, please call .
This is Dream Eco Store exclusive written warranty.
We know from extensive testing that under normal use, product failure is extremely rare. We sincerely apologize for the inconvenience.
We do request that you send a digital picture of the broken tool for our quality control department. The picture(s) must clearly show where the tool is broken and show the tool well enough so that we can clearly identify which tool it is.
Please email the picture to: Customer Support with any additional comments that might help us understand how it failed.
If that is not possible for you, please call us at and we will work out an alternative.
Thanks for gardening with Dream Eco Store!